HWP.works

Privacy Policy

Last updated: January 12, 2025

1. Overview

HWP.works (the "Company") values your privacy and complies with applicable data protection laws. This Privacy Policy explains how we collect, use, store, and dispose of personal information in connection with our Service.

2. Information We Collect

2.1 Required Information

  • Free Users: OpenAI user identifier (anonymized ID)
  • Paid Subscribers: Email address, payment information (processed by Paddle)

2.2 Automatically Collected Information

  • Service usage records (API call count, features used)
  • Access timestamps

2.3 Information We Do Not Collect

Uploaded HWP documents are deleted immediately after processing and are not stored on our servers. We do not collect or retain document contents.

3. Purpose of Collection and Use

  • Service delivery and user identification
  • Managing free plan usage limits
  • Managing paid subscriptions and processing payments
  • Responding to customer inquiries
  • Service improvement and statistical analysis

4. Retention Period

  • User Information: Until account deletion
  • Payment Information: 5 years as required by law
  • Usage Records: 3 months, then deleted

5. Disclosure to Third Parties

We do not share your personal information with third parties except in the following cases:

  • With your prior consent
  • When required by law or requested by law enforcement

6. Data Processing Partners

We use the following partners to provide our Service:

PartnerPurpose
PaddlePayment processing, subscription management

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct your personal information
  • Delete your personal information
  • Request cessation of data processing

To exercise these rights, please contact us using the information below.

8. Security Measures

We implement the following measures to protect your information:

  • Encrypted storage of personal information
  • SSL/TLS encryption for data transmission
  • Access control restrictions
  • Regular security audits

9. Cookies

This Service uses only essential functional cookies. We do not use cookies for advertising or tracking purposes.

10. Contact

For privacy-related inquiries:

11. Changes to This Policy

This Privacy Policy may be updated due to changes in law or our Service. Changes will be announced through in-service notices.